Notice history

Resolved
October 01, 2026 at 12:28 PMUTC
Resolved
October 01, 2026 at 12:28 PMUTC
This incident has been resolved.
Monitoring
October 01, 2026 at 11:51 AMUTC
Monitoring
October 01, 2026 at 11:51 AMUTC
Our provider has let us know that they've had a failed optic which was now replaced. We are still proactively monitoring this situation to ensure service stability.
Identified
October 01, 2026 at 11:24 AMUTC
Identified
October 01, 2026 at 11:24 AMUTC
Our transit provider has identified that one of their core London links has flapped, causing a brief DC outage. They have alerted their fibre backbone provider and are now monitoring the situation just in case the links flap again.

SEP14

Portal domain email change.

CompletedMaintenance30 minutes

Completed
September 14, 2026 at 9:10 PMUTC
Completed
September 14, 2026 at 9:10 PMUTC
Maintenance has completed successfully
In progress
September 14, 2026 at 8:40 PMUTC
In progress
September 14, 2026 at 8:40 PMUTC
Maintenance is now in progress
Planned
September 14, 2026 at 8:39 PMUTC
Planned
September 14, 2026 at 8:39 PMUTC
During this time we will be changing the email domain that our client portals send emails from. This is to ensure that all of our client portals/systems follow the same branding.
This email is to let customers know that all correspondence will be sent from a domain/sub-domain of innovacommunications.co.uk and is not SPAM or phishing.
Any emails sent to our other domains (such as innovaitsolutions.co.uk) will be received.

SEP8

Portal URL/Domain update.

CompletedMaintenance30 minutes

Completed
September 08, 2026 at 4:43 PMUTC
Completed
September 08, 2026 at 4:43 PMUTC
Maintenance has completed successfully
In progress
September 08, 2026 at 4:13 PMUTC
In progress
September 08, 2026 at 4:13 PMUTC
Maintenance is now in progress
Planned
September 08, 2026 at 4:12 PMUTC
Planned
September 08, 2026 at 4:12 PMUTC
During this maintenance period we will be updating our portal domain from portal.innova-hosting.com to portal.innovacommunications.co.uk (with portal.innovacomms.net serving as a short link).
We will be configuring a redirect so any queries going to the old domain will be automatically forwarded to the new domain.

Completed
August 28, 2026 at 3:57 PMUTC
Completed
August 28, 2026 at 3:57 PMUTC
Cloud01 has now been restarted and all services are back up and running. We do apologise for any inconvenience this has caused.
In progress
August 28, 2026 at 3:37 PMUTC
In progress
August 28, 2026 at 3:37 PMUTC
Due to continuous ongoing issues with this host we shall proceed with the emergency reboot now. We anticipate this to take 10-15 mins to complete.
Planned
August 28, 2026 at 2:36 PMUTC
Planned
August 28, 2026 at 2:36 PMUTC
During this time we will be performing a reboot on Cloud01 in order to fix some issues with Cloud01.

Innova Communications - Notice history