Innova Communications Status - Incident history https://status.innovacommunications.co.uk Innova Communications Thu, 1 Oct 2026 11:24:28 +0000 Newcastle Core link Type: Incident Duration: 1 hour and 4 minutes Affected Components: Reliance House, Newcastle Datacentre Oct 1, 11:24:28 GMT+0 - Identified - Our transit provider has identified that one of their core London links has flapped, causing a brief DC outage. They have alerted their fibre backbone provider and are now monitoring the situation just in case the links flap again. Oct 1, 11:51:00 GMT+0 - Monitoring - Our provider has let us know that they've had a failed optic which was now replaced. We are still proactively monitoring this situation to ensure service stability. Oct 1, 12:28:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:24:28</var> GMT+0</small><br><strong>Identified</strong> - Our transit provider has identified that one of their core London links has flapped, causing a brief DC outage. They have alerted their fibre backbone provider and are now monitoring the situation just in case the links flap again. .</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:51:00</var> GMT+0</small><br><strong>Monitoring</strong> - Our provider has let us know that they've had a failed optic which was now replaced. We are still proactively monitoring this situation to ensure service stability..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:28:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 1 Oct 2026 11:24:28 +0000 https://status.innovacommunications.co.uk/incident/cmupg5l2400pw1bpcfhy3v32a https://status.innovacommunications.co.uk/incident/cmupg5l2400pw1bpcfhy3v32a Portal domain email change. Type: Maintenance Duration: 30 minutes Affected Components: Innova Hosting Client Portal Sep 14, 20:39:09 GMT+0 - Identified - During this time we will be changing the email domain that our client portals send emails from. This is to ensure that all of our client portals/systems follow the same branding. This email is to let customers know that all correspondence will be sent from a domain/sub-domain of [innovacommunications.co.uk](http://innovacommunications.co.uk) and is not SPAM or phishing. Any emails sent to our other domains (such as innovaitsolutions.co.uk) will be received. Sep 14, 20:40:01 GMT+0 - Identified - Maintenance is now in progress Sep 14, 21:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>20:39:09</var> GMT+0</small><br><strong>Identified</strong> - During this time we will be changing the email domain that our client portals send emails from. This is to ensure that all of our client portals/systems follow the same branding. This email is to let customers know that all correspondence will be sent from a domain/sub-domain of [innovacommunications.co.uk](http://innovacommunications.co.uk) and is not SPAM or phishing. Any emails sent to our other domains (such as innovaitsolutions.co.uk) will be received..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>20:40:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>21:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 14 Sep 2026 20:40:00 +0000 https://status.innovacommunications.co.uk/maintenance/cmu1phf6j004n0wlrem2v0lzm https://status.innovacommunications.co.uk/maintenance/cmu1phf6j004n0wlrem2v0lzm Portal URL/Domain update. Type: Maintenance Duration: 30 minutes Affected Components: Innova Hosting Client Portal Sep 8, 16:13:01 GMT+0 - Identified - Maintenance is now in progress Sep 8, 16:12:38 GMT+0 - Identified - During this maintenance period we will be updating our portal domain from [portal.innova-hosting.com](http://portal.innova-hosting.com) to [portal.innovacommunications.co.uk](http://portal.innovacommunications.co.uk) (with [portal.innovacomms.net](http://portal.innovacomms.net) serving as a short link). We will be configuring a redirect so any queries going to the old domain will be automatically forwarded to the new domain. Sep 8, 16:43:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:13:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:12:38</var> GMT+0</small><br><strong>Identified</strong> - During this maintenance period we will be updating our portal domain from [portal.innova-hosting.com](http://portal.innova-hosting.com) to [portal.innovacommunications.co.uk](http://portal.innovacommunications.co.uk) (with [portal.innovacomms.net](http://portal.innovacomms.net) serving as a short link). We will be configuring a redirect so any queries going to the old domain will be automatically forwarded to the new domain..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:43:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 8 Sep 2026 16:13:00 +0000 https://status.innovacommunications.co.uk/maintenance/cmtsvbkcg09qy0wmrizemok22 https://status.innovacommunications.co.uk/maintenance/cmtsvbkcg09qy0wmrizemok22 Cloud01 - Emergency reboot. Type: Maintenance Duration: 20 minutes Affected Components: Virtual Private Servers Aug 28, 14:36:27 GMT+0 - Identified - During this time we will be performing a reboot on Cloud01 in order to fix some issues with Cloud01. Aug 28, 15:37:36 GMT+0 - Identified - Due to continuous ongoing issues with this host we shall proceed with the emergency reboot now. We anticipate this to take 10-15 mins to complete. Aug 28, 15:57:17 GMT+0 - Completed - Cloud01 has now been restarted and all services are back up and running. We do apologise for any inconvenience this has caused. Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>14:36:27</var> GMT+0</small><br><strong>Identified</strong> - During this time we will be performing a reboot on Cloud01 in order to fix some issues with Cloud01..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>15:37:36</var> GMT+0</small><br><strong>Identified</strong> - Due to continuous ongoing issues with this host we shall proceed with the emergency reboot now. We anticipate this to take 10-15 mins to complete..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>15:57:17</var> GMT+0</small><br><strong>Completed</strong> - Cloud01 has now been restarted and all services are back up and running. We do apologise for any inconvenience this has caused..</p> ]]> Fri, 28 Aug 2026 23:00:00 +0000 https://status.innovacommunications.co.uk/maintenance/cmtd21hr302461bmodt23t85s https://status.innovacommunications.co.uk/maintenance/cmtd21hr302461bmodt23t85s Emergency maintenance reboot of Cloud01 Type: Maintenance Duration: 1 hour and 46 minutes Affected Components: Virtual Private Servers Jul 15, 15:11:49 GMT+0 - Identified - During this time we will be carrying emergency maintenance on Cloud01\. We anticipate this to take around 30 minutes to an hour to complete. Do apologise for the inconvenience this that may cause. Jul 15, 16:57:41 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 46 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>15:11:49</var> GMT+0</small><br><strong>Identified</strong> - During this time we will be carrying emergency maintenance on Cloud01\. We anticipate this to take around 30 minutes to an hour to complete. Do apologise for the inconvenience this that may cause..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>16:57:41</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 15 Jul 2026 15:15:00 +0000 https://status.innovacommunications.co.uk/maintenance/cmrm7xhum00ey0lpjs97ra5xw https://status.innovacommunications.co.uk/maintenance/cmrm7xhum00ey0lpjs97ra5xw Intermittent Network Connectivity Type: Incident Duration: 41 minutes Affected Components: Reliance House, Newcastle Datacentre Nov 30, 16:53:19 GMT+0 - Investigating - We are currently experiencing intermittent network connectivity to our Newcastle Upon Tyne Datacentre. We have now raised this to our network provider and are actively looking for a fix for this issue. We apologise for the inconvenience this is currently causing to you. Nov 30, 17:03:37 GMT+0 - Monitoring - We are monitoring the issue as we have identified a potential issue with one of our upstream providers. The network is back up and will also be monitoring this. Nov 30, 17:34:42 GMT+0 - Resolved - The network is fully back up. We're are closely monitoring the solution for any other potential problems. We apologise for any inconvenience caused today. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>16:53:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing intermittent network connectivity to our Newcastle Upon Tyne Datacentre. We have now raised this to our network provider and are actively looking for a fix for this issue. We apologise for the inconvenience this is currently causing to you..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>17:03:37</var> GMT+0</small><br><strong>Monitoring</strong> - We are monitoring the issue as we have identified a potential issue with one of our upstream providers. The network is back up and will also be monitoring this..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>17:34:42</var> GMT+0</small><br><strong>Resolved</strong> - The network is fully back up. We're are closely monitoring the solution for any other potential problems. We apologise for any inconvenience caused today..</p> ]]> Sun, 30 Nov 2025 16:53:19 +0000 https://status.innovacommunications.co.uk/incident/cmilylo8c0c0rr0z8107jo8or https://status.innovacommunications.co.uk/incident/cmilylo8c0c0rr0z8107jo8or Management Firewall hardware swap. Type: Maintenance Duration: 1 hour Affected Components: Management Firewalls Sep 6, 10:00:00 GMT+0 - Identified - We will be completing a management firewall hardware swap. This will only cause downtime to customer management VPNs and will not affect any other services. Once this swap is completed we will contact each customer individually in order to share the new VPN profiles to connect back to the server management VPN Sep 6, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 6, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be completing a management firewall hardware swap. This will only cause downtime to customer management VPNs and will not affect any other services. Once this swap is completed we will contact each customer individually in order to share the new VPN profiles to connect back to the server management VPN.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 6 Sep 2025 10:00:00 +0000 https://status.innovacommunications.co.uk/maintenance/cmf815re100s0lsqc7cp2ybkc https://status.innovacommunications.co.uk/maintenance/cmf815re100s0lsqc7cp2ybkc Power issue currently affecting our Reliance House facility in Newcastle. Type: Incident Duration: 7 hours and 15 minutes Affected Components: Reliance House, Newcastle Datacentre Aug 22, 01:42:33 GMT+0 - Identified - We are aware of a power issue currently affecting our **Reliance House facility in Newcastle**. Our engineers are on-site and working to restore full service as quickly as possible. Please note that all critical systems are provisioned with **dual power feeds**, which should ensure continued operation for the majority of customers. Aug 22, 01:43:20 GMT+0 - Monitoring - We have implemented a fix for the earlier power issue and our systems are now stable. Our engineers remain on-site and are actively **monitoring to ensure full service continuity**. Aug 22, 08:58:00 GMT+0 - Resolved - This incident has been resolved. No downtime has occurred during this or the monitoring period. Aug 22, 01:47:37 GMT+0 - Monitoring - We had an **electrical fault impacting some cooling circuits** within the data centre facility. Our engineering team implemented remedial works to stabilise power and are monitoring closely. Type: Incident

Duration: 7 hours and 15 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>01:42:33</var> GMT+0</small><br><strong>Identified</strong> - We are aware of a power issue currently affecting our **Reliance House facility in Newcastle**. Our engineers are on-site and working to restore full service as quickly as possible. Please note that all critical systems are provisioned with **dual power feeds**, which should ensure continued operation for the majority of customers..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>01:43:20</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix for the earlier power issue and our systems are now stable. Our engineers remain on-site and are actively **monitoring to ensure full service continuity**..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>08:58:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. No downtime has occurred during this or the monitoring period..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>01:47:37</var> GMT+0</small><br><strong>Monitoring</strong> - We had an **electrical fault impacting some cooling circuits** within the data centre facility. Our engineering team implemented remedial works to stabilise power and are monitoring closely..</p> ]]> Fri, 22 Aug 2025 01:42:33 +0000 https://status.innovacommunications.co.uk/incident/cmem617x50001jdjuv0ywioe9 https://status.innovacommunications.co.uk/incident/cmem617x50001jdjuv0ywioe9 SBC01 - SIP Trunking and Voice Type: Maintenance Duration: 16 minutes Affected Components: Innova Hosting Client Portal, SIPTastic Voice Services Aug 18, 17:30:00 GMT+0 - Identified - We'll be conducting some maintenance on our SBC in order to improve the performance of our voice service. Some downtime may occur and can prevent calls from coming into the system. Aug 18, 17:45:57 GMT+0 - Completed - We've completed this maintenance and we can see call traffic back to normal. Aug 18, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 16 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - We'll be conducting some maintenance on our SBC in order to improve the performance of our voice service. Some downtime may occur and can prevent calls from coming into the system..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>17:45:57</var> GMT+0</small><br><strong>Completed</strong> - We've completed this maintenance and we can see call traffic back to normal..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>17:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 18 Aug 2025 17:30:00 +0000 https://status.innovacommunications.co.uk/maintenance/cmehe2s1o0014e2dl1lq4lkws https://status.innovacommunications.co.uk/maintenance/cmehe2s1o0014e2dl1lq4lkws Upgrades to our VoIP and SIP Trunking Platform. Type: Maintenance Duration: 2 hours Affected Components: SIPTastic Voice Services Jun 7, 19:00:00 GMT+0 - Identified - During this time we'll be upgrading and performing maintenance on our VoIP and SIP Trunking service. We don't expect any of our services to go down. This is just to inform you of the maintenance. We'll be doing an in-place upgrade to both of these services to ensure proper stability and improve the service in general. Jun 7, 21:00:00 GMT+0 - Completed - We will be now soon moving over our SIP Trunking endpoints over to our new hosts. We anticipate no downtime as we will be using the same IPs and is a full in-place swap. These are as followed: 46.202.82.17 for our VoIP platform 46.202.82.18 for our SIP Trunking service. We'll keep you updated after this is completed. Jun 7, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - During this time we'll be upgrading and performing maintenance on our VoIP and SIP Trunking service. We don't expect any of our services to go down. This is just to inform you of the maintenance. We'll be doing an in-place upgrade to both of these services to ensure proper stability and improve the service in general..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - We will be now soon moving over our SIP Trunking endpoints over to our new hosts. We anticipate no downtime as we will be using the same IPs and is a full in-place swap. These are as followed: 46.202.82.17 for our VoIP platform 46.202.82.18 for our SIP Trunking service. We'll keep you updated after this is completed..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 7 Jun 2025 19:00:00 +0000 https://status.innovacommunications.co.uk/maintenance/cmbfp132c003bbjeqd4dxsv81 https://status.innovacommunications.co.uk/maintenance/cmbfp132c003bbjeqd4dxsv81 Capacity upgrades to our core switches Type: Maintenance Duration: 6 minutes Affected Components: Core Routers Mar 31, 10:53:36 GMT+0 - Identified - We have now arrived on-site, we'll now start the upgrade work on our network. Mar 31, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully. Mar 31, 10:00:00 GMT+0 - Identified - As part of our upgrades from a 10gigabit network to a 20gigabit one, we’re increasing the capacity to our core switches in our Newcastle Datacentre Facility. This shouldn’t cause any downtime due to the redundant nature of our network but this maintenance will just serve as a notification of services potentially being ‘at-risk’. Type: Maintenance

Duration: 6 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>10:53:36</var> GMT+0</small><br><strong>Identified</strong> - We have now arrived on-site, we'll now start the upgrade work on our network..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our upgrades from a 10gigabit network to a 20gigabit one, we’re increasing the capacity to our core switches in our Newcastle Datacentre Facility. This shouldn’t cause any downtime due to the redundant nature of our network but this maintenance will just serve as a notification of services potentially being ‘at-risk’..</p> ]]> Mon, 31 Mar 2025 11:00:00 +0000 https://status.innovacommunications.co.uk/maintenance/cm8w8ix0b00cu411zp3l84dy4 https://status.innovacommunications.co.uk/maintenance/cm8w8ix0b00cu411zp3l84dy4 Addition of a new Redundant core link. Type: Maintenance Duration: 10 minutes Affected Components: SIPTastic Voice Services, Innova Hosting Website, Innova Hosting Client Portal, Core Routers Mar 12, 10:27:00 GMT+0 - Completed - We’ve added and configured the core link with minimal downtime. This now allows for redundancy Mar 12, 10:17:00 GMT+0 - Identified - Maintenance is now in progress Mar 12, 10:00:00 GMT+0 - Identified - As part of our expansion we have decided to add a secondary 10 gigabit fibre link to our core router in our Newcastle Datacentre. This means that we will have an extra 10gigabit of connectivity (20gb gigabit in total) and ensures that we have a redundant link. In order to complete this we require 5-10 minutes of downtime in order to make some software changes to allow this connectivity. Type: Maintenance

Duration: 10 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>10:27:00</var> GMT+0</small><br><strong>Completed</strong> - We’ve added and configured the core link with minimal downtime. This now allows for redundancy.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>10:17:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our expansion we have decided to add a secondary 10 gigabit fibre link to our core router in our Newcastle Datacentre. This means that we will have an extra 10gigabit of connectivity (20gb gigabit in total) and ensures that we have a redundant link. In order to complete this we require 5-10 minutes of downtime in order to make some software changes to allow this connectivity..</p> ]]> Wed, 12 Mar 2025 10:00:00 +0000 https://status.innovacommunications.co.uk/maintenance/cm84q64yy00cu8o0uwfrar87k https://status.innovacommunications.co.uk/maintenance/cm84q64yy00cu8o0uwfrar87k Migration of our Legacy IPs Type: Maintenance Duration: 1 hour Affected Components: SIPTastic Voice Services Feb 26, 21:41:00 GMT+0 - Completed - Maintenance has completed successfully Feb 26, 20:41:01 GMT+0 - Identified - Maintenance is now in progress Feb 26, 20:41:00 GMT+0 - Identified - When we established Innova Communications we acquired a /28 IP Subnet from our provider to enable us to offer the services we currently offer. As we have now moved the majority of our core services to our new datacentre rack, we will be migrating of our legacy 81.187.180.16/28 and will be moving our core services to our new IP addresses that we now announce our self. The changes will happen on our side an all services should come back automatically as we will update the DNS entries on our side. Any services not migrated to our datacentre will also be eventually migrated too. We will post a separate announcement for this due course. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>21:41:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>20:41:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>20:41:00</var> GMT+0</small><br><strong>Identified</strong> - When we established Innova Communications we acquired a /28 IP Subnet from our provider to enable us to offer the services we currently offer. As we have now moved the majority of our core services to our new datacentre rack, we will be migrating of our legacy 81.187.180.16/28 and will be moving our core services to our new IP addresses that we now announce our self. The changes will happen on our side an all services should come back automatically as we will update the DNS entries on our side. Any services not migrated to our datacentre will also be eventually migrated too. We will post a separate announcement for this due course..</p> ]]> Wed, 26 Feb 2025 20:41:00 +0000 https://status.innovacommunications.co.uk/maintenance/cm7mdrgef000ipttvctbie9tv https://status.innovacommunications.co.uk/maintenance/cm7mdrgef000ipttvctbie9tv Temporary Web Hosting server maintenance Type: Maintenance Affected Components: Innova Hosting Website, Innova Hosting Client Portal Feb 3, 12:21:16 GMT+0 - Completed - We will be swapping over some links over on our web hosting and management server. We will have a brief downtime period whilst we reroute and reboot our servers. Type: Maintenance

Affected Components: ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:21:16</var> GMT+0</small><br><strong>Completed</strong> - We will be swapping over some links over on our web hosting and management server. We will have a brief downtime period whilst we reroute and reboot our servers..</p> ]]> Mon, 3 Feb 2025 12:21:16 +0000 https://status.innovacommunications.co.uk/maintenance/cm6p0uin9003qefqtq5kjw2tj https://status.innovacommunications.co.uk/maintenance/cm6p0uin9003qefqtq5kjw2tj Partial Network Outage in the Newcastle Data Centre Facility Type: Incident Duration: 53 minutes Affected Components: Innova Hosting Website, Innova Hosting Client Portal, Core Routers Feb 3, 09:53:00 GMT+0 - Identified - We have identified a partial network issue in our Newcastle Data Centre Facility on our upstream providers London links. Feb 3, 09:54:00 GMT+0 - Monitoring - Our providers core link has automatically switched and see a stable connection. We will now monitor this for any other potential outages. Feb 3, 10:32:00 GMT+0 - Monitoring - We can see that our upstream providers core link has flapped again. We will provide an update when we can see that this is back up. We will inform of any other potential outages. Feb 3, 10:46:00 GMT+0 - Resolved - Our upstream provider has now implemented a fix and we can now confirm that services are stable on the links between Newcastle and London. The flapping links between the sites have now been taken out of service until they can be confirmed as fully working and will be not be utilized on any services until then. We apologies for any inconvenience for any service outage this morning. Type: Incident

Duration: 53 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:53:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a partial network issue in our Newcastle Data Centre Facility on our upstream providers London links..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:54:00</var> GMT+0</small><br><strong>Monitoring</strong> - Our providers core link has automatically switched and see a stable connection. We will now monitor this for any other potential outages..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:32:00</var> GMT+0</small><br><strong>Monitoring</strong> - We can see that our upstream providers core link has flapped again. We will provide an update when we can see that this is back up. We will inform of any other potential outages. .</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:46:00</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream provider has now implemented a fix and we can now confirm that services are stable on the links between Newcastle and London. The flapping links between the sites have now been taken out of service until they can be confirmed as fully working and will be not be utilized on any services until then. We apologies for any inconvenience for any service outage this morning..</p> ]]> Mon, 3 Feb 2025 09:53:00 +0000 https://status.innovacommunications.co.uk/incident/cm6owjnyl000kcv8cirh5bs1e https://status.innovacommunications.co.uk/incident/cm6owjnyl000kcv8cirh5bs1e Changes to legacy WAN systems Type: Maintenance Affected Components: Core Routers Jan 31, 23:24:36 GMT+0 - Completed - We are implementing a quick upgrade to our current systems. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 31</var>, <var data-var='time'>23:24:36</var> GMT+0</small><br><strong>Completed</strong> - We are implementing a quick upgrade to our current systems..</p> ]]> Fri, 31 Jan 2025 23:24:36 +0000 https://status.innovacommunications.co.uk/maintenance/cm6le6o57007kwmgz6h6o809q https://status.innovacommunications.co.uk/maintenance/cm6le6o57007kwmgz6h6o809q Migration to new Web Hosting platform Type: Maintenance Affected Components: Innova Hosting Website, Innova Hosting Client Portal Jan 5, 00:07:01 GMT+0 - Identified - Maintenance is now in progress Jan 5, 00:07:00 GMT+0 - Completed - All web hosting accounts are now on our platform, your name-servers will automatically update to the new platform and content will resume as normal (subject to DNS propagation) Jan 5, 00:07:00 GMT+0 - Identified - During this time we will be moving any legacy web hosting customers to our new platform, we have scheduled this under short notice as our current provider (we are moving to our own hosted web servers) is increasingly unstable. You may experience a brief drop in website connectivity whilst we move your service and nameservers to our new platform. The following IPs will now be utilized. da01.webhostingserver.uk (46.202.82.10) - ns1 ns2.webhostingserver.uk (46.202.82.11) - ns2 Type: Maintenance

Affected Components: ,

<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>00:07:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>00:07:00</var> GMT+0</small><br><strong>Completed</strong> - All web hosting accounts are now on our platform, your name-servers will automatically update to the new platform and content will resume as normal (subject to DNS propagation).</p> <p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>00:07:00</var> GMT+0</small><br><strong>Identified</strong> - During this time we will be moving any legacy web hosting customers to our new platform, we have scheduled this under short notice as our current provider (we are moving to our own hosted web servers) is increasingly unstable. You may experience a brief drop in website connectivity whilst we move your service and nameservers to our new platform. The following IPs will now be utilized. da01.webhostingserver.uk (46.202.82.10) - ns1 ns2.webhostingserver.uk (46.202.82.11) - ns2.</p> ]]> Sun, 5 Jan 2025 00:07:00 +0000 https://status.innovacommunications.co.uk/maintenance/cm5iurhem008c14fzbyo23uwb https://status.innovacommunications.co.uk/maintenance/cm5iurhem008c14fzbyo23uwb Planned build of our new 10Gb core network Type: Maintenance Duration: 12 hours and 10 minutes Affected Components: SIPTastic Voice Services, Innova Hosting Website, Innova Hosting Client Portal, Core Routers Dec 21, 13:49:32 GMT+0 - Identified - We are on-site and building the network. Dec 12, 21:30:05 GMT+0 - Identified - From the week commencing 16th December we plan to build our new 10gb network based in our Newcastle, UK datacentre. At this moment in time no services will be affected by this as this is a brand new network with new equipment completely dedicated to the new services. Any services on the new-to-be legacy hardware will be automatically migrated (you may experience downtime due to new IP addresses) and a notification will be sent out when we do this. The new network will be fully owned by us including all the hardware that will be utilized for this (we will send any update photos for this). We will also inform you of the proper date and time we aim to have this build started and will inform when this will be completed. Dec 21, 13:00:00 GMT+0 - Identified - We are planning on completing this earlier than planned as we will be now completing this installation on Saturday 21st December. No services will go down during this time. Dec 22, 02:00:00 GMT+0 - Completed - We have successfully finished building the physical infrastructure and the core network. We are now configuring the software and monitoring systems and will release a go live date for our new services soon. Type: Maintenance

Duration: 12 hours and 10 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>13:49:32</var> GMT+0</small><br><strong>Identified</strong> - We are on-site and building the network..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>21:30:05</var> GMT+0</small><br><strong>Identified</strong> - From the week commencing 16th December we plan to build our new 10gb network based in our Newcastle, UK datacentre. At this moment in time no services will be affected by this as this is a brand new network with new equipment completely dedicated to the new services. Any services on the new-to-be legacy hardware will be automatically migrated (you may experience downtime due to new IP addresses) and a notification will be sent out when we do this. The new network will be fully owned by us including all the hardware that will be utilized for this (we will send any update photos for this). We will also inform you of the proper date and time we aim to have this build started and will inform when this will be completed..</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning on completing this earlier than planned as we will be now completing this installation on Saturday 21st December. No services will go down during this time..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - We have successfully finished building the physical infrastructure and the core network. We are now configuring the software and monitoring systems and will release a go live date for our new services soon..</p> ]]> Thu, 12 Dec 2024 21:30:05 +0000 https://status.innovacommunications.co.uk/maintenance/cm4lu2c9p003wcne634oahivh https://status.innovacommunications.co.uk/maintenance/cm4lu2c9p003wcne634oahivh Partial Outage. Type: Incident Duration: 3 hours and 24 minutes Affected Components: SIPTastic Voice Services, Core Routers Dec 9, 18:08:25 GMT+0 - Investigating - We are currently aware of a fault that seems to be affecting part of our service. VoIP customers are not affected at the moment. Therefore, we are investigating this further. Dec 9, 21:32:35 GMT+0 - Resolved - After extensive testing and reconfiguration we are now closing this fault as we have announced it. The issue was with routing on our core router and have now resolved this via a software change. In order to prevent this from ever happening again, we will be shortly starting building work on our custom 10 gigabit ISP in order to have full control of our network. This will allow us to fully monitor all components of the system alongside let us have granular control over our infrastructure. We hope to commence this build work for our network from the Saturday 28th December 2024 and hope to migrate all of our service + introduce new services (this will be a separate announcement). We do apologies for the delay and inconvenience of today's outage and we are migrating all of the services to new hardware. Type: Incident

Duration: 3 hours and 24 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>18:08:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently aware of a fault that seems to be affecting part of our service. VoIP customers are not affected at the moment. Therefore, we are investigating this further..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>21:32:35</var> GMT+0</small><br><strong>Resolved</strong> - After extensive testing and reconfiguration we are now closing this fault as we have announced it. The issue was with routing on our core router and have now resolved this via a software change. In order to prevent this from ever happening again, we will be shortly starting building work on our custom 10 gigabit ISP in order to have full control of our network. This will allow us to fully monitor all components of the system alongside let us have granular control over our infrastructure. We hope to commence this build work for our network from the Saturday 28th December 2024 and hope to migrate all of our service + introduce new services (this will be a separate announcement). We do apologies for the delay and inconvenience of today's outage and we are migrating all of the services to new hardware..</p> ]]> Mon, 9 Dec 2024 18:08:25 +0000 https://status.innovacommunications.co.uk/incident/cm4hcj04m0072qcfhezd7z7xz https://status.innovacommunications.co.uk/incident/cm4hcj04m0072qcfhezd7z7xz ISP Planned Maintenance Type: Maintenance Duration: 23 minutes Affected Components: SIPTastic Voice Services, Core Routers Nov 15, 00:01:00 GMT+0 - Identified - During the time specified our ISP that provides our internet backhaul for our Voice and hosting services (excluding web hosting) is performing some emergency maintenance on their equipment. Some downtime may occur between 00:01 and 06:00 but we do not expect for this outage to effect us. We still however, wanted to alert you of this maintenance period just in case this does affect our services. Nov 15, 00:24:00 GMT+0 - Completed - The service maintenance has completed and all services are stable. Nov 15, 00:01:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 23 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>00:01:00</var> GMT+0</small><br><strong>Identified</strong> - During the time specified our ISP that provides our internet backhaul for our Voice and hosting services (excluding web hosting) is performing some emergency maintenance on their equipment. Some downtime may occur between 00:01 and 06:00 but we do not expect for this outage to effect us. We still however, wanted to alert you of this maintenance period just in case this does affect our services..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>00:24:00</var> GMT+0</small><br><strong>Completed</strong> - The service maintenance has completed and all services are stable..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>00:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 15 Nov 2024 00:24:00 +0000 https://status.innovacommunications.co.uk/maintenance/cm3hlp0un004j12z6vmtrocp2 https://status.innovacommunications.co.uk/maintenance/cm3hlp0un004j12z6vmtrocp2