Innova Communications - Notice history

All systems operational

Reliance House, Newcastle Datacentre - Operational

Core Routers - Operational

SIPTastic Voice Services - Operational

Virtual Private Servers - Operational

Web Hosting Services - Operational

Management Firewalls - Operational

Innova Hosting Website - Operational

Innova Hosting Client Portal - Operational

Notice history

Sep 2025

Management Firewall hardware swap.
  • Completed
    September 06, 2025 at 11:00 AM
    Completed
    September 06, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    September 06, 2025 at 10:00 AM
    In progress
    September 06, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    September 06, 2025 at 10:00 AM
    Planned
    September 06, 2025 at 10:00 AM

    We will be completing a management firewall hardware swap. This will only cause downtime to customer management VPNs and will not affect any other services. Once this swap is completed we will contact each customer individually in order to share the new VPN profiles to connect back to the server management VPN

Aug 2025

Power issue currently affecting our Reliance House facility in Newcastle.
  • Resolved
    Resolved

    This incident has been resolved. No downtime has occurred during this or the monitoring period.

  • Update
    Update

    We had an electrical fault impacting some cooling circuits within the data centre facility. Our engineering team implemented remedial works to stabilise power and are monitoring closely.

  • Monitoring
    Monitoring

    We have implemented a fix for the earlier power issue and our systems are now stable. Our engineers remain on-site and are actively monitoring to ensure full service continuity.

  • Identified
    Identified

    We are aware of a power issue currently affecting our Reliance House facility in Newcastle. Our engineers are on-site and working to restore full service as quickly as possible.

    Please note that all critical systems are provisioned with dual power feeds, which should ensure continued operation for the majority of customers.

SBC01 - SIP Trunking and Voice
  • Completed
    August 18, 2025 at 5:45 PM
    Completed
    August 18, 2025 at 5:45 PM

    We've completed this maintenance and we can see call traffic back to normal.

  • In progress
    August 18, 2025 at 5:30 PM
    In progress
    August 18, 2025 at 5:30 PM
    Maintenance is now in progress
  • Planned
    August 18, 2025 at 5:30 PM
    Planned
    August 18, 2025 at 5:30 PM

    We'll be conducting some maintenance on our SBC in order to improve the performance of our voice service.

    Some downtime may occur and can prevent calls from coming into the system.

Jul 2025

No notices reported this month

Jul 2025 to Sep 2025

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